Refund policy
We're a small Auckland business, and we want you and your dog to love what you buy. If something's not right, email us at info@woofo.nz and we'll sort it out.
Change of mind You can return regular-priced items within 30 days of delivery for a refund, or to swap for another size or colour. Items need to be unused and in the condition you received them. Return shipping is at your cost and the original shipping isn't refunded, so we recommend a tracked service.
These can't be returned for change of mind:
- Sale and mystery items
- Custom orders, including custom-length leads
- Gift cards
Faulty or damaged items If something arrives damaged, or develops a fault in normal use, email us your order number and a photo. We'll repair, replace or refund it, and cover the return shipping. This applies to every item, sale items included, and doesn't affect your rights under the Consumer Guarantees Act.
How to return
- Email info@woofo.nz with your order number and what you'd like to do.
- We'll reply with our returns address.
- Once your item arrives and we've checked it, we'll email you and refund your original payment method within 2-5 business days.
Cancellations You can cancel for a full refund any time before your order is dispatched. Leads are made to order, so let us know as soon as you can.
Do your leads come with a warranty? Yes. Every lead is spliced by hand and we stand behind it. If a splice or clip fails early in normal use, tell us and we'll repair or replace it free. For wear and tear or chew damage, we can re-splice the lead or replace the clip for a small fee. Just email us!
